21 twelve understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of all of suppliers, employees and customers and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.
WHAT DOES THIS NOTICE COVER? This Privacy Information explains how we use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data. This Privacy Notice should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details below.
WHAT IS PERSONAL DATA? Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’. Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as social media handles, IP addresses and other online identifiers. The personal data that we use is set out below in this statement.
WHAT ARE MY RIGHTS? Under the GDPR, you have the following rights, which we will always work to uphold:
You can ask us for a copy of that personal data to re-use with another service or business in many cases. For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided below. Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau. If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.
WHAT PERSONAL DATA DO WE COLLECT? We may collect some or all of the following personal data (this may vary according to your relationship with us): Name Date of Birth Gender Address Business Name Email Address Telephone Numbers Business Name Job Title Profession Social Media Handles Payment Information Photographs Next of Kin Detail Qualifications
HOW DO WE USE YOUR PERSONAL DATA? Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data may be used for one of the following purposes:
You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out
HOW LONG WILL WE KEEP YOUR PERSONAL DATA? We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected.
HOW AND WHERE DO YOU STORE OR TRANSFER MY PERSONAL DATA? We will only store or transfer your personal data within the European Economic Area (the “EEA”). The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein. This means that your personal data will be fully protected under the GDPR or to equivalent standards by law. If we have a business reason to transfer your data to a third party or group company based in the US we will advise you in advance. This transfer may be protected if they are part of the EU-US Privacy Shield. This requires that third party to provide data protection to standards similar levels of data protection to those in Europe. More information is available from the European Commission. Please contact us using the details below for further information about the particular data protection mechanism used by us when transferring your personal data to a third country.
DO YOU SHARE MY PERSONAL DATA? We will not share any of your personal data with any third parties for any purposes, subject to one important exception. In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.
HOW CAN I ACCESS MY PERSONAL DATA? If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”. All subject access requests should be made in writing and sent to the email or postal addresses shown below. There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding. We will respond to your subject access request within one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.
HOW DO I CONTACT YOU? To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details:
CHANGES TO THIS PRIVACY NOTICE We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.